Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at our email. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at our email

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
 our products are classified as being for personal and intimate use and wear, which means that no returns will be accepted if the protective packaging has been opened, or hygiene seals and other protective elements have been removed.it in contact with intimate parts of the body and therefore, when you receive your order, you'll notice that they come with a protective seal that prevents them from being tried on or worn. You must not remove or rip this small plastic label if you wish to return an item. In the case of both personal the plastic lable on this type of products MUST be intact.